Store Policy

Unboxing: Please film package unboxing and send that to us if there are any damage or defect. This is to protect your rights and the small businesses rights.

1. Returns and Exchanges:

  • We accept returns within 7 days of the receive date.
  • Items must be unused, in their original packaging, and accompanied by the original receipt.
  • Memories of Formosa reserves the right to refuse returns that do not meet these criteria.

2. Refund Process:

  • Refunds will be issued to the original payment method.
  • It may take 10-15 days for the refund to reflect in your account.

3. Damaged or Defective Items:

  • Package unboxing video must be sent to us for review to determine if it is a damaged or defective item.
  • If you receive a damaged or defective item, please contact our customer service within 2 days of receiving the product.
  • We will provide instructions for returning the item and offer a replacement or refund.

4. Shipping:

  • We offer standard and expedited shipping options.
  • Orders are typically processed within 7 business days.
  • Shipping costs are calculated at checkout.

5. Cancellations:

  • Orders may not be canceled once placed.
  • Please carefully consider your order before confirming the purchase.
  • For any concerns or questions, please contact customer service on the contact page before completing your order.

6. Privacy and Security:

  • We prioritize the security of your personal information.
  • Your data will only be used for order processing and will not be shared with third parties.

7. Contact Information:

  • For any inquiries or assistance, please send us a message on the Contact page.

8. Changes to Policies:

  • Memories of Formosa reserves the right to update or modify these policies at any time.
  • Customers will be notified of any changes through our website or other communication channels.

Thank you for taking the time to review our store policies. We appreciate your business and look forward to serving you!

 

Love,

Memories of Formosa